One Story Returns Policy

  • Please choose carefully as we do not provide a refund if you change your mind
  • Please check product dimensions to ensure they are the right size for your space and access doorways before completing your purchase.
  • If there is damage to the product you have purchased, please contact us to arrange a replacement.
  • Damaged items must be returned within 7 days.
  • If the product being returned is faulty or damaged, we will meet our obligations to provide a remedy under the Consumer Guarantees Act.