Pre-order Service

  • Simply email us at info@onestory.nz or fill out our contact form with as much information about the IKEA product as possible.
  • We will then reply with its availability and cost. A 50% deposit up front is required before we ship. Deposits are non-refundable once the item has been booked for our next container.
  • Once shipped, delivery takes around 6-7 weeks. The rest of the balance must be paid once your item has been delivered.
  • If the product being returned is faulty or damaged, we will meet our obligations to provide a remedy under the Consumer Guarantees Act.
  • Damaged items must be returned within 7 days.